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Quality management effects in certified Serbian companies producing food of animal origin

Authorized Users Only
2014
Authors
Djekić, Ilija
Tomić, Nikola
Šmigić, Nada
Tomašević, Igor
Radovanović, Radomir
Rajković, Andreja
Article (Published version)
Metadata
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Abstract
The purpose of this paper was to analyse the implemented quality management systems (QMSs) based on International Organization for Standardization (ISO) 9001 in the production/service sector, operating only with food of animal origin. The research covered the analysis of the rationale for the implementation of QMSs, the quality tools used in interviewed food companies and achieved effects and outputs. The survey comprised 59 Serbian food business operators holding ISO 9001 certificates. The obtained results revealed that the implementation of QMSs resulted in the improvement of food conformity in both of its dimensions - food quality and food safety. Results indicated improvements towards customer satisfaction and strengthening of their competitiveness, including an increase in the sales and market share. However, none of the surveyed companies recorded any QMS improvement. Companies confirmed efforts made in product improvement but most of them did not improve their processes or confi...rm higher levels of effectiveness and efficiency of their systems.

Keywords:
quality management / quality tools / effects / food of animal origin
Source:
Total Quality Management & Business Excellence, 2014, 25, 3-4, 383-396
Publisher:
  • Routledge Journals, Taylor & Francis Ltd, Abingdon
Funding / projects:
  • Selected biological hazards for safety/quality of food of animal origin and control measures from farm to consumer (RS-31034)

DOI: 10.1080/14783363.2013.776765

ISSN: 1478-3363

WoS: 000330104100015

Scopus: 2-s2.0-84893028014
[ Google Scholar ]
26
15
URI
http://aspace.agrif.bg.ac.rs/handle/123456789/3486
Collections
  • Radovi istraživača / Researchers’ publications
Institution/Community
Poljoprivredni fakultet
TY  - JOUR
AU  - Djekić, Ilija
AU  - Tomić, Nikola
AU  - Šmigić, Nada
AU  - Tomašević, Igor
AU  - Radovanović, Radomir
AU  - Rajković, Andreja
PY  - 2014
UR  - http://aspace.agrif.bg.ac.rs/handle/123456789/3486
AB  - The purpose of this paper was to analyse the implemented quality management systems (QMSs) based on International Organization for Standardization (ISO) 9001 in the production/service sector, operating only with food of animal origin. The research covered the analysis of the rationale for the implementation of QMSs, the quality tools used in interviewed food companies and achieved effects and outputs. The survey comprised 59 Serbian food business operators holding ISO 9001 certificates. The obtained results revealed that the implementation of QMSs resulted in the improvement of food conformity in both of its dimensions - food quality and food safety. Results indicated improvements towards customer satisfaction and strengthening of their competitiveness, including an increase in the sales and market share. However, none of the surveyed companies recorded any QMS improvement. Companies confirmed efforts made in product improvement but most of them did not improve their processes or confirm higher levels of effectiveness and efficiency of their systems.
PB  - Routledge Journals, Taylor & Francis Ltd, Abingdon
T2  - Total Quality Management & Business Excellence
T1  - Quality management effects in certified Serbian companies producing food of animal origin
EP  - 396
IS  - 3-4
SP  - 383
VL  - 25
DO  - 10.1080/14783363.2013.776765
ER  - 
@article{
author = "Djekić, Ilija and Tomić, Nikola and Šmigić, Nada and Tomašević, Igor and Radovanović, Radomir and Rajković, Andreja",
year = "2014",
abstract = "The purpose of this paper was to analyse the implemented quality management systems (QMSs) based on International Organization for Standardization (ISO) 9001 in the production/service sector, operating only with food of animal origin. The research covered the analysis of the rationale for the implementation of QMSs, the quality tools used in interviewed food companies and achieved effects and outputs. The survey comprised 59 Serbian food business operators holding ISO 9001 certificates. The obtained results revealed that the implementation of QMSs resulted in the improvement of food conformity in both of its dimensions - food quality and food safety. Results indicated improvements towards customer satisfaction and strengthening of their competitiveness, including an increase in the sales and market share. However, none of the surveyed companies recorded any QMS improvement. Companies confirmed efforts made in product improvement but most of them did not improve their processes or confirm higher levels of effectiveness and efficiency of their systems.",
publisher = "Routledge Journals, Taylor & Francis Ltd, Abingdon",
journal = "Total Quality Management & Business Excellence",
title = "Quality management effects in certified Serbian companies producing food of animal origin",
pages = "396-383",
number = "3-4",
volume = "25",
doi = "10.1080/14783363.2013.776765"
}
Djekić, I., Tomić, N., Šmigić, N., Tomašević, I., Radovanović, R.,& Rajković, A.. (2014). Quality management effects in certified Serbian companies producing food of animal origin. in Total Quality Management & Business Excellence
Routledge Journals, Taylor & Francis Ltd, Abingdon., 25(3-4), 383-396.
https://doi.org/10.1080/14783363.2013.776765
Djekić I, Tomić N, Šmigić N, Tomašević I, Radovanović R, Rajković A. Quality management effects in certified Serbian companies producing food of animal origin. in Total Quality Management & Business Excellence. 2014;25(3-4):383-396.
doi:10.1080/14783363.2013.776765 .
Djekić, Ilija, Tomić, Nikola, Šmigić, Nada, Tomašević, Igor, Radovanović, Radomir, Rajković, Andreja, "Quality management effects in certified Serbian companies producing food of animal origin" in Total Quality Management & Business Excellence, 25, no. 3-4 (2014):383-396,
https://doi.org/10.1080/14783363.2013.776765 . .

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