Quality management effects in certified Serbian companies producing food of animal origin
Authorized Users Only
2014
Authors
Djekić, Ilija
Tomić, Nikola

Šmigić, Nada

Tomašević, Igor

Radovanović, Radomir
Rajković, Andreja

Article (Published version)

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The purpose of this paper was to analyse the implemented quality management systems (QMSs) based on International Organization for Standardization (ISO) 9001 in the production/service sector, operating only with food of animal origin. The research covered the analysis of the rationale for the implementation of QMSs, the quality tools used in interviewed food companies and achieved effects and outputs. The survey comprised 59 Serbian food business operators holding ISO 9001 certificates. The obtained results revealed that the implementation of QMSs resulted in the improvement of food conformity in both of its dimensions - food quality and food safety. Results indicated improvements towards customer satisfaction and strengthening of their competitiveness, including an increase in the sales and market share. However, none of the surveyed companies recorded any QMS improvement. Companies confirmed efforts made in product improvement but most of them did not improve their processes or confi...rm higher levels of effectiveness and efficiency of their systems.
Keywords:
quality management / quality tools / effects / food of animal originSource:
Total Quality Management & Business Excellence, 2014, 25, 3-4, 383-396Publisher:
- Routledge Journals, Taylor & Francis Ltd, Abingdon
Funding / projects:
DOI: 10.1080/14783363.2013.776765
ISSN: 1478-3363
WoS: 000330104100015
Scopus: 2-s2.0-84893028014
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Poljoprivredni fakultetTY - JOUR AU - Djekić, Ilija AU - Tomić, Nikola AU - Šmigić, Nada AU - Tomašević, Igor AU - Radovanović, Radomir AU - Rajković, Andreja PY - 2014 UR - http://aspace.agrif.bg.ac.rs/handle/123456789/3486 AB - The purpose of this paper was to analyse the implemented quality management systems (QMSs) based on International Organization for Standardization (ISO) 9001 in the production/service sector, operating only with food of animal origin. The research covered the analysis of the rationale for the implementation of QMSs, the quality tools used in interviewed food companies and achieved effects and outputs. The survey comprised 59 Serbian food business operators holding ISO 9001 certificates. The obtained results revealed that the implementation of QMSs resulted in the improvement of food conformity in both of its dimensions - food quality and food safety. Results indicated improvements towards customer satisfaction and strengthening of their competitiveness, including an increase in the sales and market share. However, none of the surveyed companies recorded any QMS improvement. Companies confirmed efforts made in product improvement but most of them did not improve their processes or confirm higher levels of effectiveness and efficiency of their systems. PB - Routledge Journals, Taylor & Francis Ltd, Abingdon T2 - Total Quality Management & Business Excellence T1 - Quality management effects in certified Serbian companies producing food of animal origin EP - 396 IS - 3-4 SP - 383 VL - 25 DO - 10.1080/14783363.2013.776765 ER -
@article{ author = "Djekić, Ilija and Tomić, Nikola and Šmigić, Nada and Tomašević, Igor and Radovanović, Radomir and Rajković, Andreja", year = "2014", abstract = "The purpose of this paper was to analyse the implemented quality management systems (QMSs) based on International Organization for Standardization (ISO) 9001 in the production/service sector, operating only with food of animal origin. The research covered the analysis of the rationale for the implementation of QMSs, the quality tools used in interviewed food companies and achieved effects and outputs. The survey comprised 59 Serbian food business operators holding ISO 9001 certificates. The obtained results revealed that the implementation of QMSs resulted in the improvement of food conformity in both of its dimensions - food quality and food safety. Results indicated improvements towards customer satisfaction and strengthening of their competitiveness, including an increase in the sales and market share. However, none of the surveyed companies recorded any QMS improvement. Companies confirmed efforts made in product improvement but most of them did not improve their processes or confirm higher levels of effectiveness and efficiency of their systems.", publisher = "Routledge Journals, Taylor & Francis Ltd, Abingdon", journal = "Total Quality Management & Business Excellence", title = "Quality management effects in certified Serbian companies producing food of animal origin", pages = "396-383", number = "3-4", volume = "25", doi = "10.1080/14783363.2013.776765" }
Djekić, I., Tomić, N., Šmigić, N., Tomašević, I., Radovanović, R.,& Rajković, A.. (2014). Quality management effects in certified Serbian companies producing food of animal origin. in Total Quality Management & Business Excellence Routledge Journals, Taylor & Francis Ltd, Abingdon., 25(3-4), 383-396. https://doi.org/10.1080/14783363.2013.776765
Djekić I, Tomić N, Šmigić N, Tomašević I, Radovanović R, Rajković A. Quality management effects in certified Serbian companies producing food of animal origin. in Total Quality Management & Business Excellence. 2014;25(3-4):383-396. doi:10.1080/14783363.2013.776765 .
Djekić, Ilija, Tomić, Nikola, Šmigić, Nada, Tomašević, Igor, Radovanović, Radomir, Rajković, Andreja, "Quality management effects in certified Serbian companies producing food of animal origin" in Total Quality Management & Business Excellence, 25, no. 3-4 (2014):383-396, https://doi.org/10.1080/14783363.2013.776765 . .